Featured projects
Professional responsible for the Implementation of a System for the Improvement of the Management of Municipal Services considering a MAP of the status of the services regarding their evaluation, gaps and improvement actions.
Enable teams to lead in their teams the process of continuous improvement of their management of excellence Support and ensure the process of implementation of Improvement Plans (PM) in the municipality also carry out support workshops for the transfer of the Excellence model to the Heads of services and administrative staff of the I Municipality of Ovalle. (2009).
Conduct 14 workshops for the development of Improvement Plans for the management teams at the Regional and National level of INDAP- Training 220 people in the New Management Model (2007).
Participation, in several regions, as an expert in quality management, member of the register of Examiners of Chile Calidad, in the process of external validation of the Management Program of excellence of the Chile Calidad agreement with the Ministry of Health, Performing the cross-evaluation with five teams from the hospitals of the cities of Iquique, Antofagasta, Vallenar, Ovalle, in addition to the Salvador Hospital of the metropolitan area (May 2005)
Lead Examiner, implement and carry out the external validation process of the self-assessment of the Management Improvement Plan of INDAP. Examination of 18 area agencies of Region VIII and X (March-April 2005)
Senior examiner of the National Quality Award for Public Services and Private Companies, since 1997. As Leading Evaluator in world-class processes, he was responsible for examining numerous companies, among others, Lider (Walmart Chile), Minera Los Pelambres, Banco BBVA, as well as two companies that won the National Quality Award (2000- Gerdau Aza, 2005 Banco Estado Micro Empresa S.A).
External panelist of validation of the System of Quality Assurance of School Management of the MINEDUC, the purpose is to validate the institutional self-evaluation. Validation carried out for establishments in the II and III Regions. This device has several stages, so that once completed, the establishments can start the following process contemplated in the SACG: the design of their improvement plan. (2004)
He participated as an expert examiner in Quality Management, of the National Center of Productivity of Chile, in the evaluation of the diagnoses of the Self-Evaluation Guide of the Management of Healthcare Networks, for the Health Service of Coquimbo MINSAL (2003).
