Featured projects
Consultant Responsible for the Design of Management Tools for the Municipality of Vallenar" Organization and implementation of quality management processes, with the active participation of management teams and headquarters, achieving the simplification of procedures, redefinition of information flows of strategic and support processes. Using Methodologies focused on the interactions of the process with the environment, SIPOC, which links the processes to the Procedure Manuals, alignment of ten Departments and their indicators with the Accreditation Model of Municipal services. The new management model was approved by the respective board.
Consultant for the application of Six Sigma as a methodology to improve internal and external customer processes, and the development of appropriate indicators that allow objectively measuring the performance of the organization. Implementation of the Balanced Scorecard (CMI) to align processes with the institutional mission. Hospital of La Serena (May 2010)
Consultant for the implementation of Six Sigma methodology, Re-engineering and organizational redesign for the key processes of clients and suppliers of the Administration and Finance area of Coca Cola Polar. Achieving about 10 percentage points of improvements in the overall management of the company, reducing losses and rework. (May-June 2007, October – November 2018).
